Terms of Service

2. Consumers and business buyers

We sell to consumers and to businesses (workshops, resellers and other trade buyers). You buy as a consumer when you buy for purposes outside your trade or profession. Sections 7 and 8 say what applies to each. Nothing in these terms takes away a right a consumer has under the law.

3. Products and descriptions

Every part is sold under its maker's own brand and part number. The product page names the maker and its address. We take care that descriptions, specifications and vehicle fitment are accurate. They come from the makers and parts catalogues and can contain errors. Please check that a part fits your vehicle before you order and before you fit it. You can check it by OE number, VIN or the maker's data.

Product pictures show the part. The part you receive may differ slightly in appearance.

4. Prices and payment

• Prices are in euros (EUR). For delivery inside the EU VAT area they include 21% Lithuanian VAT.
• For delivery outside the EU VAT area, the price is shown without VAT at checkout.
• The delivery cost is shown at checkout before you pay. It is added to the price of the parts.
• You pay by card at checkout. The price in your order confirmation is the price you pay.
• If a price is clearly wrong, we may cancel the order before we ship it. We then refund you in full.

5. Orders and the contract

Your order is an offer to buy. The contract is made when we send you the order confirmation by e-mail. If a part becomes unavailable after you ordered, we tell you at once. We then refund what you paid for it.

6. Delivery

• We ship from the EU via LP Express and partner carriers, to the countries offered at checkout.
• The delivery cost depends on the parcel's weight and the destination, and is shown at checkout.
• Delivery times shown at checkout are estimates.
• Where our delivery page shows a latest delivery time for your country, we deliver within it.
• For consumers, the risk passes when you, or a person you name, receive the parts. For business buyers, it passes when we hand the parcel to the carrier.
• Outside the EU, import VAT, any duty and the carrier's fee are paid by the buyer on delivery.

7. Your right of withdrawal (consumers)

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and named by you, take physical possession of the parts. If the parts of one order arrive separately, it expires 14 days after the day you take possession of the last of them.

To exercise the right of withdrawal, you must inform us (MB „Lemos“, Gedimino g. 22A-14, LT-44319 Kaunas, Lithuania, phone +370 660 65113, e-mail contact@europartline.com) of your decision to withdraw from this contract by a clear statement (for example a letter sent by post or an e-mail). You can also use the function Withdraw from contract here on our website. We then confirm receipt to you by e-mail at once. You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is enough that you send your statement before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we refund all payments received from you, including the cost of delivery (except any extra cost if you chose a delivery other than the least expensive standard delivery we offered), without undue delay and no later than 14 days from the day we are informed of your withdrawal. We refund using the same means of payment you used, unless you expressly agree otherwise. You pay no fee for the refund.

We may withhold the refund until we have received the parts back or you have shown that you sent them back, whichever is earlier.

Please send the parts back to MB „Lemos“, Gedimino g. 22A-14, LT-44319 Kaunas, Lithuania, without undue delay and no later than 14 days from the day you tell us of your withdrawal. The deadline is met if you send them before the 14 days end.

You bear the direct cost of returning the parts.

You are only liable for any loss in value of the parts caused by handling them beyond what is necessary to establish their nature, characteristics and functioning. Fitting a part to a vehicle goes beyond that, so please check a part before you fit it.

Business buyers have no right of withdrawal.

8. Defects and the legal guarantee

Consumers: we are liable for any lack of conformity that appears within 2 years of delivery. You may have the part repaired or replaced free of charge. If that is not possible, or not done in reasonable time, you may have the price reduced or end the contract. If a defective part was fitted in line with its nature and purpose, we remove it and fit the repaired part or the replacement. We may instead pay the cost of that work. Please tell us about a defect as soon as you notice it.

Business buyers: a defective part is replaced or refunded under the legal guarantee. Returns for a change of mind are not accepted.

Normal wear, and damage caused only by incorrect fitting or lack of maintenance, are not defects. A maker's own guarantee applies in addition only where the product page states it.

9. Intellectual property

The content of europartline.com (text, pictures, logos, design) belongs to MB „Lemos“ or its licensors. Product names, brand names and trademarks belong to their owners and are used only to identify the parts. Copying or distributing the content without permission is not allowed.

10. Liability

Nothing in these terms limits our liability to a consumer where the law does not allow it. This includes the legal guarantee in section 8. Towards business buyers, and as far as the law allows, we are not liable for indirect or consequential loss. Our total liability to a business buyer for a part is limited to its price.

11. Law and disputes

These terms are governed by the law of the Republic of Lithuania. If you are a consumer, you keep the protection of the mandatory rules of the law of the country where you live. You may also bring proceedings in the courts of that country. Please contact us first. Most questions are settled quickly.

If we cannot settle a dispute with you, as a consumer you may apply to Lithuania's out-of-court consumer dispute body. It is the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba), A. Goštauto g. 12, 01108 Vilnius, Lithuania, vvtat.lrv.lt. First write to us. We answer within 14 days. The Authority takes requests in Lithuanian and English, online at www.vtis.lt or by post.

12. No sale or export to Russia or Belarus

This section applies when the parts are delivered outside the EU, except to the United States, Japan, the United Kingdom, South Korea, Australia, Canada, New Zealand, Norway, Switzerland, Liechtenstein and Iceland. EU law requires it, in Article 12g of Regulation (EU) No 833/2014 and Article 8g of Regulation (EC) No 765/2006. It is an essential term of the contract.

• You will not sell, export or re-export the goods you buy from us to Russia or Belarus, or for use in Russia or Belarus. This also applies when you act through others.
• If you sell the goods on, you will do your best to make sure that nobody further along the chain does so. You will also watch for signs that someone does.
• You will tell us at once if you learn of anything that breaks this section. If we ask, you will give us the information we need to check that this section is kept. You will give it within two weeks.
• If you break this section, you are in serious breach of an essential term. As soon as we learn of it, we stop deliveries. We may also suspend or end the contract. You are liable for every loss and every fine the breach causes us. We report a breach to the competent authorities, as the law requires us to. If you buy as a business, the courts of Vilnius, Lithuania, decide any dispute about a breach of this section. If you buy as a consumer, section 11 applies.

13. Contact

For questions about these terms, contact us at contact@europartline.com or through our contact page.